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Frequently Asked Questions

Production time?


Pillow Covers: 5-7 days after order processing.
Cloth Tote Bags: 5-7 days after order processing.
Crew Socks: 5-7 days after order processing.
Leather Tote Bags: 5-7 days after order processing.
Shoulder Handbags: 5-7 days after order processing.
Canvas Saddle Bags: 6-8 days after order processing.
Canvas Shoes: 6-8 days after order processing.
Slipon Shoes: 5-7 days after order processing.
Crew Socks: 2-4 days after order processing.
Sneakers: 5-7 days after order processing.
Womens Casual Shoes: 5-7 days after order processing.
Slippers: 5-7 days after order processing.
Backpack: 5-7 days after order processing.
High Heels: 7-9 days after order processing.
Bedding: 5-7 days after order processing.
Faux Fur Boots: 5-7 days after order processing.

Where Is my Order?

Sometimes if we ship to a country other than our own the package can take several days to more than a week to process through your country's customs. As soon as your item clears customs it is handed off to a local carrier to deliver to your address.

You should be able to see this information by using the tracking information we provide. We have a delivery guarantee for our items so please be assured your item is on its way and will arrive soon.

Where is the rest of my order?

When a customer purchases multiple items, there are many times when we utilize different distribution channels to fulfill the order. Because of this, your items will be shipped separately. 

ou may receive one before the next. If you don't receive them all at once, please be assured they will get to you as quickly as possible.

No Confirmation Email Received

There are many online email providers whose SPAM filter are pretty high. Please check your SPAM folder to see if your confirmation ended up in there.

Return An Item


If you are not 100% satisfied with your purchase from OnlineGearz, please do contact our support by emailing support@onlinegearz.com for our support staff to help you. You will be provided with further instructions on how you can return your purchased item however, please take note that you, the buyer, are responsible for all return/shipment charges.


To prevent abuse of our return guarantee program, we will cap merchandise return refunds at the amount of $500 per customer in any consecutive 12 month period.

Once the returned merchandise is received by our returns department, all refunds owing will be credited to order's billing customer via the order's original payment method. Please allow up to 30 days for processing.

Warranty

In general, we do not offer a warranty on our products beyond our return/exchange period. If it is beyond that period we recommend contacting the manufacturer directly instead.

Delivery Time Frame

We only ship to the United States of America, United Kingdom, France, Germany, Norway, Italy, Spain, Australia, New Zealand.

We do not ship to APO/FPO, sorry for the inconvenience.


If you are outside of these regions, please contact us at support@onlinegearz.com to ask if we will make a special exception.

When you place an order, you will receive a confirmation email stating the estimated delivery window. If you wish to know a more detailed estimate, please contact us at support@onlinegearz.com and tell us your country and postal/zip code and the item desired. We will then be able to give you a better idea as to how long it may take for your item to arrive at your shipping address.

All orders are processed in the warehouse within 1-5 business days. We strive to ship out items as quickly as possible to you but please be advised that due to some items being in high demand it may take up to 3-5 weeks for your item to arrive. Please see the guidelines below to check for details for where you live.

Estimated Delivery Times:

Estimated time of delivery for US orders is 7-15 business days.

Estimated time of delivery for worldwide orders is 12-20 business days.

Note: Delivery time frames are calculated based on our previous shipment analysis. Delays may be experienced if there are cases that we cannot avoid like custom delays or weather conditions that we do not have any control of. 


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